We help operations leaders translate demand into the right people, at the right time. Our team models your workload, designs fair and fatigue-aware shifts, and implements schedules that protect service levels while controlling cost.
- Inefficiency: eliminate over/under-staffing, overtime spikes, and idle time.
- Fatigue & wellbeing: align nights, weekends, and turnaround with science-based limits.
- Fairness & engagement: transparent rules, bidding options, and rotation equity.
Outcomes you can expect:
- +3–8 pts service level and faster response times.
- 10–25% reduction in overtime and agency spend.
- Lower attrition and higher roster satisfaction scores.
Related: Services overview · Methods & tools · Latest insights
- Shift patterns and rotas: multiple options, KPIs, fairness metrics, fatigue checks.
- Coverage models: demand vs capacity visualisations and sensitivity analysis.
- Optimisation models: solver-ready with constraint documentation.
- Implementation playbooks: rules, bidding/assignment processes, exception handling.
- Governance setup: policy, change board templates, and escalation paths.
- Training & handover: enable your team to iterate and own the design.
Typical cadence (4–8 weeks):
- Week 1: Data discovery & goals.
- Weeks 2–3: Demand modeling and baseline assessment.
- Weeks 3–5: Scenario design and optimisation.
- Weeks 5–6: Pilot and refine with stakeholders.
- Weeks 6–8: Implementation playbook & handover.
Optional: extended pilot or multi-site rollout.
- Your team: process SMEs, union/staff reps, data owner, project sponsor.
- Our team: OR consultants, optimisation specialist, change lead, trainer.
- Joint: steering cadence, decision gates, and communications plan.
We work transparently with repeatable artefacts so you can sustain improvements.
- What data do we need? Historic demand (contacts, jobs, arrivals), handle times/durations, current rosters, HR constraints, and business goals. We can work with imperfect data.
- How do you engage unions and staff? Co-design workshops, transparent rules/metrics, fairness trade-offs explained with evidence, and structured feedback rounds.
- Which tools do you use? Python/Julia, CP-SAT/MILP, spreadsheets, and our Roster Design Toolkit. Deliverables are tool-agnostic.
- Who owns the IP? You own your data and bespoke artefacts; we retain generic models/templates while granting you broad usage rights.
- How is pricing structured? Fixed-scope packages for defined problems; otherwise time & materials with clear milestones.
- Will shifts suit part-time/flexible staff? Yes—designs include part-time patterns, preferences, and bidding processes.
- Can you integrate with our WFM system? Yes—we align outputs to export/import formats or provide adapters.
See also: Methods & tools · Store
Speak with C-Desk Technology’s Workforce Planning Studio. In a short discovery call we’ll understand your goals and recommend next steps.
Call: (+44) 01636 816466 · Email: alec@oranalysts.com
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