Build practical capability in rostering, workforce planning, and forecasting. Our curriculum progresses from essentials to advanced optimisation, taught by published experts.
Outcomes: design fair, high‑performance shift systems; forecast demand; size teams; and align staffing with service goals.
Who should attend: operations leaders, planners, HR partners, analysts, OR/data science practitioners.
Outcomes: design fair, high‑performance shift systems; forecast demand; size teams; and align staffing with service goals.
Who should attend: operations leaders, planners, HR partners, analysts, OR/data science practitioners.
Choose the format that fits your team and timeline.
In‑house workshops: 1–2 days per module; up to 16 participants; tailored case studies from your data.
Virtual live: 2–3 half‑days per module via Zoom/Teams; interactive exercises and templates provided.
Blended: self‑paced videos plus live clinics; ideal for distributed teams.
All options include slides, worksheets, and checklists. Certificates of completion are issued for each module.
In‑house workshops: 1–2 days per module; up to 16 participants; tailored case studies from your data.
Virtual live: 2–3 half‑days per module via Zoom/Teams; interactive exercises and templates provided.
Blended: self‑paced videos plus live clinics; ideal for distributed teams.
All options include slides, worksheets, and checklists. Certificates of completion are issued for each module.
Workforce Planning Fundamentals (1 day)
Rostering Design & Fairness (1–2 days)
Advanced Optimisation for Rosters (2 days)
Prefer self‑paced? Explore our on‑demand videos in the Tutorials category.
- Framing the problem: demand, capacity, and service.
- Forecasting basics: seasonality, peaks, and uncertainty.
- Coverage calculations and shrinkage.
- Rota types: fixed, rotating, flexible.
- Practical spreadsheet tools and templates.
Rostering Design & Fairness (1–2 days)
- Hard vs soft constraints; legal and fatigue considerations.
- Pattern libraries and rotation design.
- Fairness metrics: weekends, nights, sequences.
- Scenario evaluation and stakeholder trade‑offs.
Advanced Optimisation for Rosters (2 days)
- MILP vs CP‑SAT formulations.
- Objectives and penalty structures.
- Heuristics and repair strategies.
- Solver tuning and performance tips.
Prefer self‑paced? Explore our on‑demand videos in the Tutorials category.
Public course dates are released quarterly—check availability via the contact page. In‑house workshops can usually be scheduled within 4–6 weeks. We can customise modules using your data and priorities at no extra charge for in‑house bookings of 10+ attendees.
To reserve places or request a proposal, choose an option below.
To reserve places or request a proposal, choose an option below.
“Immediately applicable—our team redesigned shifts and improved service levels within weeks.” — Operations Manager, Healthcare
“Best rostering class I’ve taken. Clear methods and practical tools.” — Workforce Analyst, Public Safety
Our training contributes to professional development and is delivered by published experts in rostering and workforce planning. Certificates of completion are provided.
“Best rostering class I’ve taken. Clear methods and practical tools.” — Workforce Analyst, Public Safety
Our training contributes to professional development and is delivered by published experts in rostering and workforce planning. Certificates of completion are provided.
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Do I need prior experience?
No. Fundamentals assumes no background; advanced courses recommend familiarity with spreadsheets and basic optimisation ideas.
What materials are included?
Slides, worksheets, checklists, and example models. Recordings are provided for virtual sessions.
How is pricing set?
Public courses are per seat; in‑house is a fixed day rate with volume discounts for multi‑module programmes.
Will I get a certificate?
Yes—certificates of completion are issued for each module attended.
Can you customise the content?
Yes—we can tailor examples to your sector and use your anonymised data for exercises.
Do you offer private coaching?
Yes—follow‑on coaching clinics can be added for teams or individuals.
No. Fundamentals assumes no background; advanced courses recommend familiarity with spreadsheets and basic optimisation ideas.
What materials are included?
Slides, worksheets, checklists, and example models. Recordings are provided for virtual sessions.
How is pricing set?
Public courses are per seat; in‑house is a fixed day rate with volume discounts for multi‑module programmes.
Will I get a certificate?
Yes—certificates of completion are issued for each module attended.
Can you customise the content?
Yes—we can tailor examples to your sector and use your anonymised data for exercises.
Do you offer private coaching?
Yes—follow‑on coaching clinics can be added for teams or individuals.
Shift working quietly powers the world around us. From the bread on your table to the aircraft you fly in, from your mobile phone network to the ports, pharmacies, and food producers that keep life moving — shift workers make it all possible.
You can download our booklet to explore the full range of products and services we offer, complete with clear diagrams that illustrate our proven methodology.
Our brochure lifts the lid on how different industries rely on smart, well‑designed shift patterns to stay safe, efficient, and resilient. If you want to understand how better shift operations can transform performance, reduce costs, and improve work–life balance, this is the perfect place to start.
Creating a shift pattern isn’t just a calculation — it’s an art. It means balancing holidays, skills, workload, wellbeing, budgets, fatigue, and future growth to build a sustainable operation where the business performs at its best and shift workers can truly thrive. If you want to see how we design the right people, in the right numbers, in the right place, at the right time — this booklet is the perfect place to begin.